Policies

1. Privacy Policy

At The Gold Beach Resort Daman (accessible from https://thegoldbeachresortdaman.co.in), we truly value your privacy and are committed to safeguarding your personal data.

Information We Collect

• Personal Details: Name, email, phone number, address (during booking or inquiry).

• Booking Details: Stay dates, number of guests, room preferences, special requests.

• Payment Information: Securely processed by trusted third-party gateways.

• Technical Data: IP address, browser type, device information, website cookies.

How We Use Your Information

• To confirm and manage your reservations.

• To reply to your queries and provide support.

• To send booking confirmations, reminders, and occasional special offers.

• To comply with legal obligations and improve our services.

Cookies
Our website uses cookies to enhance user experience and collect anonymous analytics. You may disable cookies in your browser settings—however, some site features may be affected.

Information Sharing
We do not sell or rent your personal data. We only share it with:

• Trusted third-party service providers (payment gateways, booking systems).

• Legal authorities if required by law.

Data Security
We implement robust security practices to protect your data. However, the internet is not entirely risk-free, and we cannot guarantee absolute security.

Your Rights

• Access, correct, or delete your personal data.

• Opt out of marketing communications at any time by emailing us.

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2. Refund & Cancellation Policy

We understand that travel plans can change. Here’s our flexible refund and cancellation policy:

1. Cancellation Timeline

   • 7 days or more before check-in → 100% refund.

   • 3–6 days before check-in → 50% refund.

   • Less than 48 hours before check-in → No refund.

2. No-Show Policy

   • Guests who fail to arrive without prior notice will not receive a refund.

3. Refund Process

   • Eligible refunds will be processed to the original payment method within 7-10 business days.

4. Early Check-Out

   • No refund will be issued for unused nights after check-in.

5. Force Majeure

   • For cancellations due to natural disasters, government restrictions, or emergencies, refunds or rescheduling will be handled at the discretion of resort management.

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3. Terms & Conditions

By using our services or staying at the resort, you agree to the following terms:

1. Booking Confirmation

   • Reservation is confirmed only upon receipt of advance or full payment.

2. Check-In & Check-Out

   • Check-In: 12:00 PM (noon)

   • Check-Out: 11:00 AM

3. Guest Identification

   • All guests must present a valid government-issued photo ID at check-in.

4. Children & Extra Beds

   • Additional charges may apply for extra beds or children beyond the standard allowance.

5. Pet Policy

   • Pets are not allowed, unless explicitly authorized.

6. Damage to Property

   • Guests are liable for any damage caused to resort property during their stay.

7. Use of Facilities

   • Guests must adhere to resort rules and guidelines for pools, restaurant, spa, and other amenities.

8. Liability Disclaimer

   • The resort is not responsible for personal valuables, external service delays, or circumstances beyond our control.

9. Policy Updates

   • The Gold Beach Resort Daman reserves the right to modify these policies at any time. Changes will be effective as soon as posted on the website.